1. Introduction
At Mittegigio, we strive to provide high-quality travel experiences and excellent customer service. If you are not completely satisfied with your booking or experience, we offer a return and refund policy to address cancellations, refunds, and the process for handling dissatisfaction. This Return and Refund Policy explains the terms under which you may cancel a booking and request a refund for your purchase.
2. Cancellation by You
Full Refund: You can cancel your booking for a full refund if you notify us at least [insert number of days] days before the scheduled tour date. To request a full refund, please contact us at least [insert number of days] days before the tour start date.
Cancellation Fees: If you cancel your booking less than [insert number of days] days before the scheduled date of the tour, you will be subject to a cancellation fee of [insert percentage]% of the total cost of the tour. This fee covers administrative costs and other non-recoverable expenses related to the tour booking.
Non-refundable Bookings: Some promotions, special offers, or discounted tours may be subject to specific terms and conditions, which may include non-refundable bookings. These will be clearly indicated at the time of booking. Please review the booking details carefully to understand if your tour is eligible for a refund.
3. Cancellation by Us
In the rare event that we need to cancel a tour due to unforeseen circumstances, such as adverse weather conditions, natural disasters, or other emergencies, we will notify you as soon as possible. In this case, we offer the following options:
Full Refund: We will provide a full refund if we are unable to offer you an alternative tour date or accommodation. The refund will be processed to the original payment method.
Rescheduling the Tour: If we can offer you an alternative tour date, you may choose to reschedule your tour. We will work with you to find a suitable alternative tour that meets your needs.
4. Refund Process
Refunds will be processed after we have received your cancellation request and any required documentation. The time it takes to process your refund may vary depending on the payment method used. In most cases, refunds will be issued within [insert number of days] business days of cancellation approval.
Refund Method: Refunds will be issued to the original payment method used at the time of booking. If the original payment method is no longer available, we will reach out to you for an alternative refund method.
Bank Processing Times: Please note that refunds may take additional time depending on the policies of your bank or payment provider. We are not responsible for delays caused by third-party payment processors.
5. Exchange or Modification of Tours
If you would like to modify or exchange your tour for another date or destination, please contact us as soon as possible. We will make every effort to accommodate your request, subject to availability.
Modification Fees: If the requested modification results in a higher cost, the difference will be charged. Any modifications that decrease the cost of the original tour may result in a partial refund.
Availability of New Tours: Modifications are subject to the availability of the new tour options. If the new tour has a different price, the price difference will be charged or refunded accordingly.
6. Exceptions to the Return and Refund Policy
Non-refundable Fees: Certain booking fees, deposits, or special promotional rates may be non-refundable. These conditions will be clearly stated at the time of booking and will not be eligible for a refund under any circumstances.
Unused Portions of the Tour: If you decide to cancel or leave the tour early after it has already started, no refund will be provided for any unused portions of the tour.
Force Majeure: In cases of force majeure (e.g., extreme weather, natural disasters, political instability), we will attempt to reschedule your tour or offer alternatives. However, we will not be liable for cancellations due to events beyond our control.
7. How to Request a Refund
To request a cancellation and refund, please follow these steps:
Contact Us: Send an email to [email protected] or call us at +16132627287 to notify us of your cancellation.
Provide Booking Details: Include your booking reference number, the date of the tour, and your contact information.
Submit Refund Request: If applicable, provide any necessary documentation to support your refund request (e.g., medical emergency, cancellation due to unforeseen events).
Receive Confirmation: Once your request is processed, we will send you a confirmation of the cancellation and refund status.
8. Customer Support
If you have any questions about our Return and Refund Policy or need assistance with a cancellation or refund request, please do not hesitate to contact our customer support team.
9. Contact Us
For any questions or concerns regarding cancellations, refunds, or our policies, please contact us at:
Address: 356 Mayfield St, Ottawa, ON K1L 7W2, Canada
Phone: +16132627287
Email: [email protected]